Terms and Conditions
Definitions:
- The ‘Agreement’ means the VOffice Service Agreement;
- The ‘Provider’ and “Company” means VOffice;
- The ‘Client’ means the signatory of the Agreement.
- The ‘Service(s)’ means any service/product selected by the Client
- ACKONWLEDEGEMENT AND ACCEPTANCE OF TERMS OF USE
The Service(s) are offered to the Client conditional on their acceptance of the terms and conditions contained in the Agreement, without modification. - SERVICES
2.1. BUSINESS ADDRESS
2.1.1 Depending on the Service(s) chosen, the Client is entitled to use the Provider’s business address(es) as stated in the Agreement.
2.1.2 The Client warrants that it will not use any of the business address(es) for any obscene, illegal, immoral or defamatory purposes and will not in any way bring the provider into disrepute.
2.1.3 The Client will not in any way use or combine the Provider’s name, in whole or in part, for the purpose of trading activities.
2.1.4 Mail will be handled according to instructions specified by the Client, and the Client will be responsible for all resulting forwarding and service charges.
2.1.5 If the Provider has been instructed to forward mail, neither the Provider nor its agents shall be responsible for any delay or loss of mail during the forwarding process. The Provider will not be liable for any loss sustained as a result of any mechanical breakdown, strike, delay or failure of any staff, manager or caretaker to perform their duties.
2.1.6 The Provider will not accept any items exceeding 5kg in weight, 50 cm in any dimension, nor any item containing any dangerous, live or perishable goods. The Provider shall be entitled in its absolute discretion to return uncollected items or refuse to accept any quantity of items it considers to be unreasonable or unlawful.
2.1.7 In case the client decides to receive the mail as a scanned version from the Provider, then there will not be any additional charge, however if the client instructs to receive the mail by post, then this is the subject of the additional fee due for payment by the client. Provider will send the invoice for additional services until the last day of the month.
2.2.8 In case the Client is collecting her mail, Mail collection by the Client shall happen between the hours of 9.30AM to 6:00 PM weekdays (other than weekends, State bank and public holidays).
2.2.9 At termination of this Agreement, the Client agrees that all mail thereafter will be marked by the Provider “Return to Sender,” and no further mail or deliveries will be accepted.
2.2.10 The Client agrees to abide by all rules and regulations of the country. Any violation of regulations may result in termination of Services by the Provider and may subject the violator to fines or imprisonment.
2.2.11 In the event of any parcel, chattel, packet or other object than mail addressed to the Client being delivered to the Premises, the Provider will bear no responsibility in the event of the Client or the sender failing to remove the same within one month of receiving notice from the Provider of receipt of such item.
2.3. TELEPHONE ANSWERING
2.3.1 The Provider will assist the Client to gain a dedicated telephone number, and answer inbound calls by the dedicated administrator. Moreover, the costs and monthly fees of the above telephone number are due for payment by the client.
2.3.2 The Provider where required, shall forward calls to the Client at a single telephone number nominated by the Client and if required to up to 3 employees at an additional charge per employee.
2.3.3 The transmission of messages shall be made between the hours of 9.30am and 6.00pm weekdays (other than Weekends, State bank and public holidays).
Messages shall be sent by email or SMS, depending on the option chosen by the Client.
2.3.4 The Provider will not be liable for any loss of messages sustained as a result of any breakdown, delay or failure of any staff, manager or caretaker to perform their duties.
2.3.5 The Provider will charge for call forwarding, message forwarding, extra lines, extra incoming calls, extra messages and forwarding fees to the Client.
2.3.6 The telephone number remains property of the Client.
2.3.7 The Client or employee may alter the number each has nominated subject to at least 5 working day’s notice to the Provider. For any number altered more than once in any period of 4 days in a month the Provider will charge an administration fee of 10 USD equivalent in GEL on bases of the invoice sent to the client until the 30thdate of each month.
2.4 USE OF THE PROVIDER FACILITIES
2.4.1 The Provider will supply the following accommodation services to the Client during business opening hours 9:30 and 6 pm from Monday to Saturday (other than weekends and state holidays).
2.4.1.1 Clients will use a helpdesk of administrator (being the desk and chair), including Internet connection, up to the number of time which does not interrupt the work of administrator. The Provider may at any time, and in its absolute discretion, assign the Client to any workstation in the business centre. If the Client requires workstation or the conference room, the Provider can at its discretion offer usage of internal meeting rooms in lieu of this. For the above Client shall contact the provider and render the additional service (which is an additional fee) and receive the relevant service with the facilities.
2.4.2 The heating, lighting, cleaning and maintenance of the workstation and the business centre;
2.4.3 The use in common with others of equipment and those parts of the business centre intended by the Provider for use by the Client and others including the kitchen (if any) and communal areas.
2.4.4 At the discretion of the Provider, the full time office Clients shall have access to the business centre from 09:30 to 18:00, Monday to Saturday (or other access hours when agreed with the Provider in writing). No visitors will be allowed in the business centre before and after reception normal hours and Sunday, bank and public holidays.
2.5 MODIFICATIONS TO THE SERVICE.
2.5.1 The Company reserves the right to modify or discontinue all or part of the Service, temporarily or permanently, with or without notice to the Client, and is under no obligation to support or update the Service.
2.5.2 The amended Terms shall be effective immediately after publication on the Provider’s website, www.VOffice.ge. The Client’s continued use of the Service after the posting of the amended Terms on the Site constitutes:(a) acknowledgment of the Terms and its modifications by the Client; and (b) agreement to abide and be bound by the Terms, as amended.
2.5.3 The Client acknowledges and agrees that the Provider shall not be liable to the Client or any third party in event that the Provider exercises its right to modify or discontinue all or part of the Service.
2.5.4 The Company reserves the right, in its sole discretion, to change User pricing upon 30 days’ notice. - PAYMENT
3.1 The Client agrees that the Provider may submit charges for his monthly service fee until 30th date of each month, unless the Client provides 30 days prior notice that he has terminated this authorization or wishes to change his designated Service(s). Such notice will not affect charges submitted before the Provider could reasonably act on the Client notice. (Note: the Provider is under no obligation to contact the Client prior to charging the Client’s designated bank account for his recurring service fee.).
3.2 If the Client has any question regarding any charges that have been applied to his account, the Client must contact the Provider or may as well check the invoice which states the service fee and the details about the extra charges (if there are some) pursuant to the agreement signed.
3.3 Failure to use the Client account will not be deemed a basis for refusing to pay any charges submitted by the Provider in accordance with this Agreement.
3.4 Payment of the Client’s account balance and other applicable charges is due during 3 working days since the invoice is received from the Provider. The above mentioned invoice will be sent from the Provider to the Client until the 30th date of each month.
3.5 Payment must be made by bank transfer from Bank to Bank. The Client can render the additional services listed in article 2.5 online from the website of the Provider www.voffice.ge as well and pay online by Bank card or may as well sign an agreement with the Provider and pay the amount by Bank transfer on bases of the invoice.
3.6 Any payment received after the due date will be charged a late payment fee of 3 USD (or 8USD if the amount is above 500 USD) as compensation.
3.7 All banking charges will be borne by the Client.
3.8 Provider takes no responsibility to remind the Client about the late payment for more than once. Provider sends the written notification (post or email) to the Client on the 10th overdue date.
3.9. If the Client fails to pay the service retainer (Telephone number cost, monthly fee for telephone service, outbound and transferred call fees and other charges that are not considered within the agreement signed), Provider keeps the right to start enforcement procedures and suspend or cancel the agreement.
3.10 Special offers. Every now and then the provider may send special promotions and offers to its Clients, therefore Provider must send the emails to the Clients advising them about the promotion.4. PROVIDER’S RIGHT&RESPONSIBILITIES
4.1. The Provider may without notice suspend the provision of services (including access to the Business Centre) for reasons of political unrest, strikes, or other events beyond our reasonable control.
4.2. The Provider is not liable for any loss as a result of failure to provide a service as a result of mechanical breakdown, strike, delay, failure of staff.
4.3 The Provider will as a matter of courtesy try to inform the Client in advance when it needs to carry out testing, repair or works other than routine inspection, cleaning and maintenance.
4.4 The Provider will use all reasonable endeavors to ensure accurate and expeditious handling of communications for the Client.5 CLIENT’S RIGHTS AND RESPONSIBILITIES
5.1 The Client shall be entitled to receive the services subject to these Terms and Conditions.
5.2 The Client must only carry on business in the name specified on the Agreement. If the Client intends to change the title of its organization, the latest shall notify regards to Provider to null the existing agreement and sign a new one with new details.
5.3 The VOffice brand and logo are registered Trade Marks of the Provider. Clients may not use the VOffice logo, brand or images in any document or publication, including the internet and in any way in connection with his/her business, unless previously agreed in writing with the Provider.
5.4 The Client must only use the business centre for office purposes, and only for the business stated in the Agreement or subsequently agreed with the Provider.
5.5 The Client will not carry on any business which could be construed by the Provider as illegal, defamatory, immoral or obscene and will not use the business centre whether directly or indirectly for any such purpose.
5.6 The Client must not carry on a business which involves frequent visits by Clients of the public or which competes with the Provider business..
5.7 The Client’s obligations are to pay the stipulated fee and the costs of all other services provided on the due dates and to perform all of the obligations on the part of the Client contained in the Agreement.
5.8 The Client will fully indemnify the Provider against any expenses, costs, claims, damages or penalties incurred by the Provider in connection with this Agreement howsoever occasioned.
5.9 The Client will not send or deliver or cause to be sent or delivered to the Location any noxious, harmful, dangerous, live, perishable or bulky objects.
5.10 It is the Client’s responsibility to arrange insurance for his/her own property, brought into the business centre and for his/her own liability for employees and to third parties.
5.11 While the Agreement is in force and for six months after it ends, the Client must not solicit or offer employment to any of the Provider’s staff. If the Client does so, the Provider estimates its loss at the equivalent of one year’s salary for each of the employees concerned and the Client must pay the Provider damages equal to that amount.
5.12 When the Client makes use of the Provider’s offices and meeting rooms the Client agrees that:
5.12.1 Such offices and meeting rooms shall be used for general office purposes only.
5.12.2 The Client shall maintain the offices and meeting rooms in their existing condition and shall notify the Provider immediately of any damage caused by the Client and the Client’s employees and visitors.
5.12.3 The Client shall be liable for all damage caused by the Client and the Client’s employees and visitors.
5.13 The Client must supply copies of at least 2 documents of personal identification within 14 days from signing the Agreement, to be chosen from: passport, ID with photo, driving license with Photo.6 DURATION AND TERMINATION
6.1 This agreement lasts for the period stated in the Agreement and will be extended automatically for successive periods equal to the initial term but no less than 3 months (or such other renewal term that has been agreed between the Provider and the Client) until brought to an end by the Client or the Provider.
6.2 Standard Duration and Termination Terms and Conditions
6.2.1 The Provider may terminate this Agreement immediately by giving notice to the Client if:
6.2.1.1 The Client becomes insolvent, goes into liquidation or becomes unable to pay the outstanding debts to the Provider when due;
6.2.1.2 The Client is in breach of one of his/her obligations under this Agreement which cannot be put right or which the Provider has given notice to put right and which the Client has failed to put right within 7 days of that notice; or
6.2.1.3 The Client’s conduct or that of someone at the business centre with the Client’s permission or at his/her invitation, is incompatible with ordinary office use or does not comply with the house rules.
6.2.2 If the Provider is no longer able to provide business accommodation and services at the business centre stated in the Agreement, then the Agreement will end and the Client will only have to pay fees up to the date it ends and for the additional services used. The Provider will try to find suitable alternative business accommodation for the Client at another Provider business centre and accepts no liability if it is not able to find an alternative service provider.
6.2.3 If the Client has any reasonable cause or reason to be dissatisfied with the services, the Client may cancel this Agreement by giving written notice to the Provider within 14 days from the Commencement Date of this Agreement, whereupon this Agreement shall terminate immediately and the Provider shall refund the service retainer and monthly fee less any optional additional charges that have not yet been paid for. Any setup fees and Clientship fees are not refundable.
6.2.4 When the Agreement ends, it will be the Client’s responsibility to notify people that the Client is no longer using the address of the business centre. The Provider may destroy or return to the sender any mail which arrives at the business centre. The Client agrees that the Provider will have no responsibility to the Client in respect of any such mail.7. GENERAL
7.1 Any notice given by either party shall be made in writing and shall be deemed sufficiently served (i) in the case of notice to the Provider at the Premises or such other addresses or shall have been notified by the Provider for the receipt of notices and (ii) in the case of notice to the Client at the addresses indicated in the Agreement or such other addresses have been notified by the Client to the Provider for the receipt of notices, including at the email address of the Client.
7.2 Any notice sent by post should be deemed received by the addressee in the normal course of posting.
7.3 All formal notices must be in writing and will be considered given to the Provider if delivered personally to the Provider at the business centre, or sent by courier or first class post to its Registered Office address or to the address indicated in the Agreement.
7.4 The terms of the Agreement are confidential. Neither party must disclose them without the other’s consent unless required to do so by law or an official authority. This obligation continues for 1 year after the Agreement ends.
7.5 The Agreement is personal to the Client and is not capable of assignment.
7.6 Provider must deliver services due under the agreement, to the Client by oneself and must not transfer its liabilities to any third party, unless agreed so with the Client.